Refund policy
Last updated: 17 October 2026
Refunds
Unwind Journal is a BizTools product of Bullock Group Holdings PTY LTD, ABN 40 692 689 320. Payments are processed by Stripe. If you change your mind about a chat credit purchase or a Plus subscription, you can request a refund within 14 days of purchase, with requests manually reviewed based on the circumstances of your purchase and usage. This policy does not limit rights you have under applicable law.
Payment adjustments and your journal
Approved credit refunds reverse credits proportionally to the refunded amount. If those credits have already been spent, a shortfall blocks further paid-credit spending until covered by new credits; your five free daily turns and journal remain available. A fully refunded or disputed Plus billing period loses Plus access. A won dispute restores valid paid access. Your journal is never erased by a payment adjustment.
How to request a refund
Email hello@biztools.com.au from your purchase email address with your receipt or order details. This applies to chat credit purchases, Plus subscriptions and renewal payments. Please do not include private journal content in a payment support request. We will assess the request and explain the outcome and processing time.
Cancelling a subscription
You can cancel future renewals from Plans & credits or the billing portal at any time. Cancellation is separate from a refund request. Unless a refund changes your entitlement, Plus remains available until the end of your paid period. Your journal and remaining purchased credits are not deleted when you cancel.
Consumer protections
If the service has a fault or does not meet a non-excludable consumer guarantee, you may have remedies beyond the change-of-mind period, including under Australian Consumer Law. Email hello@biztools.com.au for payment assistance. See our Terms & conditions for the service description and billing terms.